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HateComcast Complaint - Avoid at all costs - Xfinity Internet
HateComcast Complaint

HateComcast Complaint

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Avoid at all costs - Xfinity Internet


What a terrible experience. I signed up for the internet plus plan since I only needed internet and they had a special promotion running. I scheduled the install no problem that same week, however when the technician arrived and looked around he told me that he would not be able to install because Verizon (my current service) cut the underground wires needed. I called to see how soon the underground team could come out and was told in a week and a half. I explained that I could not wait so long because I had already provided Verizon with a termination date. SO the guy on the phone said ok soonest we can come out is one week. I agreed and received a confirmation. That day comes for the second attempt to install and the technician tells me the underground team only marked the area where the wire would go so he could not install. Why would comcast have the underground team only mark the area and allow me to reschedule the install for the next day if they knew no wires were actually put in?

I called immediately and cancelled the service. Then yesterday the underground team came to my house and put all the wires in which was obvious because my front lawn was destroyed. I called to complain and ask why this was done if I had already cancelled. Ashley from comcast told me that they were going to come out anyways because our wiring was messing with another connection in the neighborhood. I then asked well what if a utility pipe was damaged since all the markers were removed since I had cancelled, she respoonded that I would have to submit a damage claim.

I'm so over comcast. I will NEVER again attempt to worrk with comcast. Would rather pay Verizon the higher prices since I receive such great service.

Do not be fooled by the special promotions. THEY ARE TERRIBLE.


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